Returns Policy

For all product returns, customers are to contact DNFC first via email to sales@luvoil.co.nz. We require a brief explanation of why you would like to return the product or products and may request additional information (e.g. the batch number, expiry date and photos). This does not limit your rights under applicable consumer law.

DNFC accepts returns as required by law including for: goods damaged during delivery, goods with manufacturing faults, goods supplied incorrectly, and goods differing from their description on the website.

Where goods fail to comply with applicable law, you are entitled to the remedies available under that law. Depending on the nature of the failure, this may include repair, replacement, or refund. Return freight costs are the customer’s responsibility unless the return falls under the categories above, in which case DNFC will cover courier costs from the original delivery address.

Refund Policy

If you are not satisfied with a product provided by us and request a refund, please contact DNFC by email within 48 hours from the date of delivery. Please provide a brief explanation, along with batch number, expiry date, and photos if necessary. Refunds will be considered with valid proof of purchase on a case-by-case basis. DNFC will comply with its obligations under applicable consumer law. Any refund will be processed back to the original payment method. We do not provide cash refunds. Delivery charges will be treated as outlined in our delivery terms.

Delivery

After DNFC has received payment, please allow up to 5 working days for delivery. We use Aramex, and tracking information is available upon request. Risk in the product passes to you upon delivery to the provided address. If the product is lost or damaged in transit, please notify us promptly so we can investigate with the courier. Delivery charges are not refundable except where required by law or where orders are cancelled after payment.